Terms & Conditions

1. About these Terms

These Terms & Conditions (“Terms”) govern your use of the easygetpg.com website, the EasyGetPG Host Dashboard and any related services (together, the “Service”) provided by EasyGetPG(“EasyGetPG”, “we”, “us”). By creating an account, starting a free trial, paying for a plan or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

“Owner” or “Host” means a PG / hostel owner or operator using the Host Dashboard. “Tenant” means a person searching for accommodation. “Plan” means a paid subscription (Starter, Pro, Enterprise or a Custom plan).

2. Our role — what EasyGetPG is and is not

• EasyGetPG provides software to help Owners manage their PGs, and a website where Owners can be listed for Tenants.
• We are not a broker, agent, landlord or party to any tenancy, rental agreement, deposit or payment between an Owner and a Tenant. We do not collect rent or deposits.
• We do not inspect, verify or certify any property, Owner or Tenant. Listing details, photos, prices and amenities are provided by Owners, who are solely responsible for them. Tenants should visit a property and check it before paying anything.
• We do not charge Tenants any brokerage.

3. Accounts

• You must be 18 or older and give accurate, current information. You must verify your email address.
• You are responsible for everything done through your account and for keeping your password safe. Tell us immediately if you suspect misuse.
• An Owner's PGs are shown with the contact details of the Owner's account. You may not list a property you do not have the right to rent out.

4. Owner responsibilities

• Keep your listings accurate and lawful. Do not post misleading prices, photos or amenities.
• Comply with all laws that apply to running a PG — including local registration or licences, safety requirements, and police verification of tenants where required. The Service only records information you enter; it does not perform any verification.
• Tenant data:when you store tenants' personal information (such as ID documents, phone numbers or addresses) in the Host Dashboard, you are responsible for having their consent and for using that information only for the tenancy, as required by the Digital Personal Data Protection Act, 2023 and other applicable law. We process it on your behalf to provide the Service, as described in our Privacy Policy.
• Keep your own copies of important records. The Service is a management tool, not a legal record-keeping or backup service.

5. Free trial

• We may offer a free trial of the Host Dashboard. Its length and what it includes are shown when you sign up; we may change or stop offering trials for new users at any time.
• Each Owner can have one free trial. No payment is taken for the trial.
• When the trial ends, the dashboard is locked until you choose a paid Plan. Your data is kept (see Section 14).

6. Plans, limits and features

• Each Plan includes the features, number of PGs and rooms per PG shown on the Plans page at the time you pay. Limits are enforced by the software.
• Features marked “coming soon” are not yet available and are not part of what you pay for until we launch them.
• A paid Plan includes listing your PGs on easygetpg.com once tenant search is live. We do not guarantee any number of enquiries, visits, bookings or tenants — these depend on location, price, the property and demand.
• We may improve, change or retire features. We will not remove a core feature of your Plan during a period you have already paid for.
• Custom plans are agreed with you individually; their limits and features are those recorded in your account when activated.

7. Prices and offers

• Prices shown on the Plans page are the total amount payable. If we are ever required to charge tax separately, it will be shown before you pay.
• Launch or festival offers show the regular price and the date the offer ends. After that date, new payments are charged the regular price.
• If you subscribe at an offer price, you keep that price for renewals of the same Plan and billing cycle for 12 months from the date you subscribed, as long as you renew. Changing Plan or billing cycle uses the price current at that time.
• We may change regular prices for the future. A change never affects a period you have already paid for.

8. Payment

• Pay only by GPay / UPI to the payment details shown inside your EasyGetPG dashboard. Never pay to any other number or account, even if someone claiming to be from EasyGetPG asks you to.
• After paying, submit your payment details in the dashboard. Your Plan starts once we verify the payment. If we cannot verify a payment, we will tell you.
• Plans do not renew automatically. To continue after your Plan ends, pay for a renewal. When a Plan ends without renewal, the dashboard is locked and your PGs are removed from public listing.

9. Onboarding by an EasyGetPG executive

If an EasyGetPG telecaller or field executive helps you sign up or collects your payment, you confirm that the details entered are yours and that you have read and agree to these Terms before payment. Executives cannot change these Terms or promise anything not stated in them (for example guaranteed tenants, refunds, discounts or extra features). Any such promise is not binding on EasyGetPG. Please report it to us.

10. No refunds

All fees are final. EasyGetPG does not give refunds — full or partial — for any Plan, renewal, upgrade or custom plan, for any reason, including (without limitation):

• change of mind, or not using the Service;
• unused days, months or PG / room allowance;
• not receiving tenant enquiries, visits or bookings;
• cancelling, downgrading or stopping a Plan before it ends;
• suspension or termination of your account for breach of these Terms.

If you pay more than once by mistake, or pay an amount we did not ask for, and we can confirm it, we will add it to your account as credit towards your current or next Plan. This does not affect any right you have that cannot be excluded under applicable law.

11. Listings and reviews

• Only Owners with an active paid Plan are listed publicly. We may hide or remove any listing that breaches these Terms or the law.
• Tenant reviews must be genuine and based on the reviewer's own experience. Owners must not post, buy or ask for fake reviews, or pressure tenants to change or remove reviews. We may remove reviews that break these rules.

12. Acceptable use

You must not: post false, illegal, discriminatory or offensive content; impersonate anyone; misuse other people's personal data; send spam; try to access other users' data or disrupt the Service; or copy, scrape or resell the Service.

13. Suspension and termination

We may suspend or close an account, or remove listings, for fraud, misuse, non-payment, legal requirements or breach of these Terms — with or without notice where the situation requires. No refund is due in these cases (Section 10). You can stop using the Service at any time.

14. Your data after a Plan ends

When a trial or Plan ends, we keep your dashboard data so you can pick up where you left off if you renew. You can ask us to delete your account and data at any time by writing to support@easygetpg.com, subject to anything we must keep by law. See our Privacy Policy for details.

15. Service availability and liability

• We work to keep the Service available and accurate, but it is provided “as is” and may sometimes be unavailable, for example during maintenance.
• To the maximum extent permitted by law, we are not liable for indirect or consequential loss (including lost rent, lost tenants or lost profit), or for anything arising from a tenancy or dealings between Owners and Tenants.
• To the maximum extent permitted by law, our total liability for any claim relating to the Service is limited to the fees you actually paid for the Plan period in which the claim arose.

16. Indemnity

You agree to compensate EasyGetPG for losses and claims arising from your listings, your dealings with Tenants, your handling of personal data, or your breach of these Terms or the law.

17. Changes to these Terms

We may update these Terms. The “Last updated” date shows the latest version, and we will tell Owners about important changes in the dashboard or by email. Changes do not apply retrospectively to a period you have already paid for.

18. Governing law

These Terms are governed by the laws of India. Subject to any rights you have under consumer protection law, disputes will be decided by the competent courts in India.

19. Contact and grievance officer

EasyGetPG. Support: support@easygetpg.com.

For complaints or grievances, write to support@easygetpg.com. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.